products from Facti Global are shipped directly from factories in China. The shipping process typically takes between 14 to 21 business days for the cargo to arrive in Dar es Salaam, Tanzania. We strive to ensure that all shipments are processed and delivered in a timely manner, and we will provide you with tracking information so you can monitor the status of your order throughout the shipping journey.<
Bidhaa za Facti Global zinaagizwa moja kwa moja kutoka viwandani China. Usafiri huchukua kati ya siku 14 mpaka 21 za kazi mpaka mzigo kufika Dar es Salaam.

No. The prices listed on our website include all shipping costs and customs duties (Clearance) up to Dar es Salaam. You will not be required to pay any additional amounts for these charges.

No. To ensure fast and efficient processing of your order, we require Full Payment before the item is dispatched from our Kariakoo store, regardless of your location (Dar es Salaam or Upcountry). This allows us to prepare and deliver your order promptly without any delays. We accept various payment methods, including mobile money and bank transfers, to make the payment process convenient for you.

When you complete the payment, you will be provided with a "Tracking Number". You can use that number on our Tracking page to see where your cargo is (for example: China Warehouse, In Transit, or Dar es Salaam). Ukishakamilisha malipo, utapewa "Tracking Number". Unaweza kuitumia namba hiyo kwenye ukurasa wetu wa Tracking kuona mzigo wako ulipo (mfano: China Warehouse, Njiani, au Dar es Salaam).

we ensure that products are quality checked before leaving China. Returns are only allowed if the item arrives with a technical issue (Damage) within 24 hours of receipt. Tunahakikisha bidhaa inakaguliwa (Quality Check) kabla ya kuondoka China. Kurudisha bidhaa inaruhusiwa tu ikiwa imefika ikiwa na tatizo la kiufundi (Damage) ndani ya saa 24 baada ya kuipokea.

For all Kariakoo items, we offer Same Day Delivery. If you order before 4:00 PM, you will receive your item on the same day. For orders placed after 4:00 PM, delivery will be made the next day. We strive to ensure that all deliveries within Dar es Salaam are prompt and efficient.
Kwa bidhaa zote za Kariakoo, tunatoa huduma ya Uwasilishaji Siku Hiyo Hiyo. Ikiwa utaagiza kabla ya saa 10:00 jioni, utapokea bidhaa yako siku hiyo hiyo. Kwa agizo la baadaye ya saa 10:00 jioni, usafirishaji utatolewa siku inayofuata. Tunajitahidi kuhakikisha kuwa usafirishaji wote ndani ya Dar es Salaam unafanyika kwa haraka na ufanisi.

Yes, we ship to all regions in Tanzania via bus services. It usually takes 24 hours for the parcel to arrive at your local bus terminal. Once the parcel arrives, we will notify you to arrange for pickup. Please note that delivery times may vary based on the bus schedule and your location. We recommend contacting us for specific delivery details to your area.
Ndiyo, tunatuma mikoani kote Tanzania kupitia huduma za mabasi. Kwa kawaida, inachukua saa 24 kwa kifurushi kufika kwenye kituo chako cha mabasi. Mara kifurushi kitakapofika, tutakujulisha ili kupanga upokeaji. Tafadhali kumbuka kuwa muda wa usafirishaji unaweza kutofautiana kulingana na ratiba ya mabasi na eneo lako. Tunapendekeza kuwasiliana nasi kwa maelezo maalum ya usafirishaji kwa eneo lako.

No. To ensure fast and efficient processing of your order, we require Full Payment before the item is dispatched from our Kariakoo store, regardless of your location (Dar es Salaam or Upcountry). This allows us to prepare and deliver your order promptly without any delays. We accept various payment methods, including mobile money and bank transfers, to make the payment process convenient for you.
Hapana. Ili kuhakikisha usindikaji wa haraka na ufanisi wa agizo lako, tunahitaji Malipo Kamili kabla ya bidhaa kutumwa kutoka duka letu la Kariakoo, bila kujali eneo lako (Dar es Salaam au Mikoani). Hii inatupa uwezo wa kuandaa na kusafirisha agizo lako kwa haraka bila kuchelewa. Tunakubali njia mbalimbali za malipo, ikiwa ni pamoja na pesa za simu na uhamisho wa benki, ili kufanya mchakato wa malipo kuwa rahisi kwako.

We are located in Kariakoo, Dar es Salaam. However, we primarily operate as an online store to provide you with the best prices. You can visit our physical location for inquiries, support, or to see our products in person. Our address is Kariakoo Market, Swahili St, Dar es Salaam. We look forward to serving you at our office or through our online platform.
Tunapatikana Kariakoo, Dar es Salaam. Hata hivyo, tunafanya kazi kama duka la mtandaoni ili kukupatia bei bora zaidi. Unaweza kutembelea eneo letu la ofisi kwa maswali, msaada, au kuona bidhaa zetu kwa karibu. Anwani yetu ni Kariakoo Market, Swahili St, Dar es Salaam. Tunatarajia kukuhudumia katika ofisi yetu au kupitia jukwaa letu la mtandaoni.

If the item is damaged or not as described, you can return it within 24 hours of receipt for an exchange or refund. Please contact our customer service team immediately to report the issue and initiate the return process. We will provide instructions on how to return the item and ensure that you receive a satisfactory resolution.
Ikiwa bidhaa imeharibika au haijawaelezewa vizuri, unaweza kuirudisha ndani ya saa 24 baada ya kuipokea kwa ajili ya kubadilishana au kurejeshewa fedha. Tafadhali wasiliana na timu yetu ya huduma kwa wateja mara moja ili kuripoti tatizo na kuanzisha mchakato wa kurudisha. Tutatoa maelekezo juu ya jinsi ya kurudisha bidhaa na kuhakikisha kwamba unapata suluhisho linaloridhisha.